SHIPPING POLICY
The following shipping methods are available, Standard Ground (5–7 business days), Ship to Store (5-7 business days), Second Day (2 business days) and Next Day (1 business day). Business days do not include weekends and there is no weekend delivery for any shipping method. Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground or Ship to Store available. Currently, we do not ship to U.S. Territories, APO/FPO, Canada or other international addresses. Please note that orders could arrive in multiple packages.
RETURN POLICY
With a Receipt:
If your purchase does not meet your satisfaction, you may return it within six months (180 days) of purchase. To return an item (excluding sample products), the item must be new, unused and in its original packaging. You may return the item by mail. If you want to return an item by mail, follow steps below:
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Call Customer Care at (727)298-1620.
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Our agent will prepare and provide a return shipping label via email.
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Print the return label and adhere it to your package.
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Drop-off the package at your nearest UPS location.
Refunds:
The appropriate tax amount by item will be included with your refund. Original shipping and handling fees (if applicable) may be deducted from the value of your refund unless the return is a result of our error. Refunds will be issued in the same form as payment originally used for purchase except as specified below:
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Purchases made with a debit card will be refunded as cash.
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A Store Return Card will be issued for all purchases made using a gift card or gift receipt/purchases.
Exchanges:
At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order.